Cleanliness Policy

Dear Valued Guests, 

From the day we opened our doors in June of 1980 we have always placed our guests and employees health and safety above all else.  We have continuously worked closely with our State health officials, Choice Hotels International, CT Restaurant and Lodging Association, and ServSafe to conform to standards and follow best practice procedures.  
Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them: 
  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. 
  • Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates have also completed enhanced COVID-19 awareness training. 
  • Health: We are requiring staff to stay home when they are sick. 
  • Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses, including: 
  • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. 
  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys. 
  • Back of House: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, laundry facility and staff offices. 
 
Sincerely, 
Joe Appi
General Manager & Staff